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Returns Policy

Returns/Exchanges

We love all the products we sell, and we hope you are happy with your purchase. If, for any reason it’s not working for you, no problem.

Please get in touch with us within 14 days to let us know details of your return. You then have a further 14 days to return the item, with proof of purchase, making sure it’s unused and good as new in its original packaging with all tags attached, to:

Colony
Hillfield House
Hillfield
Stoke Gabriel
Totnes
Devon
TQ9 6SH

You’ll need to pay the postage costs and the goods will be your responsibility until they reach us. Once we’ve received your goods we’ll refund your debit/credit card and email you to let you know.

* Please note: we are unable to accept returns on earrings, footwear, keep cups, bottles, skincare, plants, swimwear and underwear. 

Faulty Goods
If you discover that your product is faulty following purchase, please get in touch with us ASAP. 

We believe in great service and fabulous products.  Please do get in touch with any questions.
Email us at: hello@colonylifestore.com